Nordel Energy’s Data Protection Declaration

This data protection declaration explains how Nordel Energi
collects and uses personal data at our company.

Personal data constitutes information and assessments that can be associated with a person. This may for example be a name, place of residence, telephone number, E-mail address, power consumption, or IP address. We do not sell your personal data to other companies.

All collection, recording, copying, collation, storage and delivery of personal data is termed the processing of personal data.

Nordel Energi, in the person of its CEO, is responsible for the company’s processing of personal data. Where the day-to-day responsibility had been delegated, this will appear under the individual point. The delegation encompasses solely the tasks and not the responsibility.

Web-based processing of personal data

The Web Editor has the day-to-day responsibility for the processing of personal data conducted by Nordel Energi through the Nordel Energi websites, unless otherwise stated below. It is voluntary for visitors to the web pages to provide personal data in connection with services such as “contact us” and “receive newsletters”. The basis for the processing is consent from the individual, unless specified otherwise.

Nordel Energi is responsible for the content of its web pages. When you have clicked on a service, you leave our Web pages and go to a Web page of the company that owns the service concerned. This company is the data controller for its Web pages, and may have different analysis tools and store different data about you than what Nordel Energi does.

Telephone and E-mail

Nordel Energi utilises E-mail and telephone numbers as a part of our daily work in communicating with customers, potential customers, employees and suppliers. When using E-mail, we will be able to process non-sensitive personal data. The same applies for telephone conversations, where central information may be entered into a journal. This is information we need to meet our obligations to the registered customer, where the legal basis for processing is either by their consent or as an element in the fulfilment of an agreement.

E-mail addresses and telephone numbers for the customer’s contact persons are securely stored in our internal customer support systems, and are not shared with other companies outside the group outside of our partners who contractually assist in providing our service. Personal contact information may be deleted at a determined time after all customer activity ceases, or after we are informed by the customer that you no longer serve as a contact person for one of our customers, and that you are therefore asking for your E-mail address to be deleted before it is deleted as per procedure following a period of inactivity.

Newsletter

You can subscribe to a newsletter whereby you receive an E-mail from us when we publish new information on our Web pages. Newsletters will be sent to the E-mail address you have already registered in our agreement with your company, and the E-mail address will be handled as described in the section concerning telephone numbers and E-mail addresses. 

Cookies

Cookies are small text files that are placed on your computer when you download a Web page. Nordel Energi utilises cookies and collects information on visitors to Web sites owned by Nordel Energi. The purpose of this is to prepare statistics that we use to improve and further develop the informational offerings at the Web site. Examples of what the statistics provide answers to are how many people visit different pages, how long the visit lasts, which Web pages the visitors arrived from and what browser they are using.

The data is processed in anonymised and aggregated form. What is meant by anonymised is that we cannot trace data we collect back to the individual user. We collect the IP address, but the IP address is anonymised by only the first three groups in the address being used to generate statistics. In other words, if the IP address consists of the numbers 195.159.103.82, then just 195.159.103.xx will be used. In addition, the IP addresses are processed at an aggregated level, i.e. all data is merged together into a group and not processed individually.

We use the Google Analytics analysis tool at our Web site. It is a tool that belongs to Google, Inc. and which has been installed on a separate server at the operating supplier. Data from this tool is not distributed from Nordel Energi to other actors.

At https://ec.europa.eu/info/law/law-topic/data-protection_en you can read about how to set your browser to accept or reject cookies.

We use the following cookies on our Web pages:

Sharing of posts

When you make a post, information is added there and then to the online community of your choice. How the online community concerned subsequently handles the data is governed by your agreement with the online community. An indication that you have made a post is however not stored with us.

Page and service functionality

For services that require logging in or for searches, cookies may be used to ensure that the service is presenting data to the proper recipient.

Storage and security for personal data

We will securely store your personal data as long as it is necessary for the purpose for which the personal data was collected. For example, this means that the personal data we process following your consent may be deleted if you request it, and if we do not require the personal data for other contractually stipulated reasons.

Our suppliers

Nordel Energi utilises external service suppliers who will be able to process personal data on our behalf. The processing subsequently occurs in accordance with our instructions and a data processor agreement that we have entered into.

Journey Group is Nordel Energi’s data processor, and is our turnkey supplier for the development, operation, and maintenance of our websites. The supplier uses Amazon as a subcontractor to conduct the operation of the Web site.

Data that is collected in connection with the operation of the Web site will be stored on separate servers operated by the supplier. Only Nordel Energi has access to the data that is collected.

Your rights when we process personal data about you

You have the right to inspect the personal data we have recorded about you, and you can demand the correction or deletion of personal data that we process, provided that we do not require your personal data for contractually stipulated reasons.

If processing is based on consent from you, we note for your attention that this consent may be withdrawn at any time.

Questions concerning our processing of personal data about you, as well as correction or deletion of this data, may be sent to [email protected]

We will ask that you confirm your identity or provide further information before we let you make use of our rights with us. We do this to make sure that we are giving access to your personal data only to you – and not somebody else who is pretending to be you.

Complaints

If you are of the opinion that our processing of personal data does not accord with what we have described or in some other manner violates the personal data protection legislation, then you can complain to the Norwegian Data Protection Authority. More information on how to contact the Norwegian Data Protection Authority can be found at their Web site.

Changes

We will periodically possibly update the data protection declaration in order to reflect any possible changes at the Web site, to our Web site policies or if changes to governmental regulations require it. In the event of significant changes, we will provide individual notifications in the services that are affected

Nordel Energi AB

Norra Ågatan 32
431 35 Mölndal
Sverige

 

Customer Service

+46 73 421 7676
(09:00-12:00 & 13:00-15:30. Fridays 09:00-14:00) [email protected]